Guest Wi-Fi that welcomes staying guests and captures walk-in diners
A cloud guest Wi-Fi portal built for hotels, resorts, beach clubs, and restaurants. Connects to your existing routers and access points with no extra hardware to buy.
Staying hotel guests sign in with just their room number and surname. Day visitors and walk-in diners sign in with their email or social login, building your guest list automatically.
Two login experiences: staying guests vs day visitors
Most guest Wi-Fi portals treat every person on the property the same, forcing paying hotel guests to fill in marketing forms just to check their messages. RM-WiFi separates staying guests from non-resident visitors automatically.
When a staying guest connects, they enter their room number and surname. RM-WiFi checks your Property Management System in real time and connects them straight away. Direct-booked guests are never asked for an email address, phone number, or survey response — you already have their details at reception. If a guest booked through an Online Travel Agency (OTA) with a masked proxy address, RM-WiFi can prompt them for their verified personal email and optional marketing consent so you can invite them to book direct next time. When the guest checks out at the front desk, their Wi-Fi access ends automatically after a short grace period.
When a non-resident diner, bar guest, or beach club visitor connects, they see a branded welcome screen and sign in using their email address, Google account, or Apple ID — building your verified guest list in RM-CRM automatically.
- Instant room and surname sign-in
- Checks your live in-house guest list in Resort Manager, OPERA Cloud, Mews, or Cloudbeds
- Zero friction for direct-booked guests
- Direct-booked room guests connect with just their room number and surname and are never asked for an email address
- Unmasks OTA bookings
- Prompts OTA-booked room guests (and dining or pool visitors) for their personal email and optional marketing consent to replace anonymous OTA proxy addresses
- Automatic check-out cut-off
- Keeps access active for the length of the stay and ends access at check-out after a short grace period
- Walk-in email and social sign-in
- Captures verified emails from restaurant, bar, and beach club visitors via Google, Apple, or email
- Branded welcome screens
- Promote happy hours, spa treatments, dinner specials, and upcoming events as guests connect
Works with the Wi-Fi equipment you already own
RM-WiFi runs in the cloud and works with the commercial routers and access points already installed at your property. You do not need to replace your network or buy proprietary hotspot boxes.
You can set sensible speed limits per guest so a handful of people streaming video never slow down your point-of-sale tills or front desk, and give higher speeds automatically to suite and villa guests.
- Compatible with major Wi-Fi brands
- Works with MikroTik, Ubiquiti UniFi, and TP-Link Omada equipment
- No hardware lock-in
- Uses your existing access points and cabling with zero per-device or per-access-point fees, with guided non-technical router onboarding or an optional pre-configured plug-and-play gateway router delivered ready to plug into your modem
- Fair bandwidth sharing
- Prevents heavy downloads from slowing down reception computers or bar payment terminals
- Higher speeds for VIPs and villas
- Assigns faster connection speeds automatically to suite bookings and returning guests
- Multi-venue dashboard
- See how many guests are connected across your lobby, restaurants, pool deck, and beach club from one screen
- Information for your IT Manager
- Per-venue setup scripts and technical specifications are in our Router & Access Point Setup Guides
Built for local privacy and Wi-Fi laws
Hotels and hospitality venues have two separate legal duties when offering public Wi-Fi: keeping basic connection logs where local law requires it, and respecting guest privacy under data protection rules.
RM-WiFi handles both automatically. Technical connection records are retained in line with local statutory hospitality regulations (including Thailand and Indonesia) and are kept completely separate from your marketing list. Guests only receive marketing messages when they clearly choose to opt in.
- Meets regional Wi-Fi regulations
- Automatically retains technical connection logs in line with local telecommunications regulations in Thailand, Indonesia, and other jurisdictions
- Clear marketing consent
- Keeps Wi-Fi terms of use separate from marketing opt-ins to comply with UK GDPR, EU GDPR, and local privacy laws
- No browsing history recorded
- Logs only the basic connection time and device details required by law, never the websites a guest visits
- Compliance details for IT and legal teams
- Read the full technical and legal breakdown in our Guest Wi-Fi Compliance Guides
Simple pricing per venue, plus optional add-on modules
RM-WiFi is priced per venue with no fees per access point, per room, or per connected guest. Every RM-WiFi subscription includes 1,000 marketing emails per month and RM-CRM Basic ($0) at no extra cost. See our full pricing page for details.
- Café & Standalone F&B ($30/venue/month or $300/year)
- For independent cafés, bars, restaurants, and beach clubs. Includes branded splash screens, email and social sign-in, 1,000 marketing emails/month, plus RM-CRM Basic ($0)
- RM Hotel Loyalty ($50/venue/month or $500/year)
- Loyalty rate for hotels and resorts running Resort Manager Flex or Resort Manager Classic. Includes live room and surname verification, 1,000 marketing emails/month, plus RM-CRM Basic ($0)
- Hotel — Any PMS ($75/venue/month or $750/year)
- For hotels and resorts running OPERA, Mews, Cloudbeds, Protel, or a custom PMS. Includes one front-desk PMS connector, live room and surname verification, 1,000 marketing emails/month, plus RM-CRM Basic ($0)
- Optional Pre-Configured Plug-and-Play Gateway Router
- Use your existing routers at $0 with guided non-technical onboarding, or order a pre-configured plug-and-play gateway router outright at cost plus shipping (yours to own — or 1 included free, shipping only, on annual prepay Hotel plans)
- Add-on: Third-Party CRM & Mailing Integrations ($15/integration/venue/month or $150/year)
- Sync verified guest emails automatically to HubSpot, Mailchimp, Omnisend, Klaviyo, Zapier / webhooks, or scheduled file drops. Sold individually per connector (the Resort Manager connection and CSV spreadsheet exports are always $0)
- Add-on: Prepaid Extra Email Packs (1,000 = $2.50 | 10,000 = $23.00 | 25,000 = $50.00 | 50,000 = $85.00)
- Prepaid non-expiring email packs purchased per product. Purchased email blocks never expire, and your 1,000 free monthly emails are always used first (or send at $0 using your own email server)
- Add-on: SMS Verification Packs ($45 per 500 messages, one-off)
- For venues that verify guest mobile numbers by SMS passcode; prepaid balances never expire (or $0 if you connect your own SMS provider)
- Add-on: Full White-Label Portal ($20/venue/month or $200/year)
- Removes the small "Powered by Resort Manager" footer and uses your own custom web domain
Clear subscription plans, or a tailored quote for your property.
See our published monthly rates for RM-WiFi, RM-Tables, RM-CRM, RM-Desk and Resort Manager Flex on our Pricing page, or tell us how many rooms and outlets you run and which add-on modules you need for a tailored proposal.