Computer and network hardware for hotels
Software is the part everyone shops for. It is rarely the part that fails.
We design the network, supply and install the hardware, build what you need that does not exist, and support all of it.
Why buy the hardware from us
You do not have to. But there is a reason most of our customers do.
- Compatibility stops being your problem
- One vendor for hardware and software means no argument about whose fault a fault is.
- Faults have one owner
- Hardware we supply is covered by the 12-month guarantee, including repair and replacement. If we sold it and it breaks, it is ours to fix — not a conversation between you and a third party while the front desk waits.
- Specification is matched to load
- not guessed. A property management system running on the wrong hardware is a property management system that does not work, and the symptom looks like bad software.
- Fewer parties in the room
- when something needs diagnosing at eight on a Friday evening.
Infrastructure design
Hotel networks are not office networks, and the difference is what catches people out.
- Guests, staff and management on one physical network, properly separated.
- Coverage designed for the building you actually have — thick walls, spread villas, an outdoor restaurant — rather than for an open-plan floor.
- Capacity for the systems that cannot go down: reservations, payments, door locks, Wi-Fi.
- Security built in at the design stage rather than added after an incident.
Software solutions
No two properties operate the same way, and the gap between how software assumes you work and how you actually work is where most day-to-day friction lives.
- Custom development where the standard system does not fit your operation.
- Custom reports, so the numbers you run the business on are the numbers you see rather than the closest available approximation.
- Changes made to the system rather than to how your staff work, which is the right way round.
The Maekok River Village customer story is largely about this: their owner's first point was that the system could be adapted to their particular needs, and that it was done effectively.
Installation
Good hardware and good software both underperform when badly deployed, and a misconfigured system is also a security problem.
- Installation and configuration of hardware and software together.
- Data migration from whatever you are running now.
- Training, included with any modular package, with only travel expenses actually incurred charged.
- Configured for how your property works, not to a default that suits nobody.
Support and help desk
- A help desk staffed by people who know the software, because they are the people who build it.
- 24/7 cover on key operational systems; requests and general help during Bali office hours (UTC+8), the same working day as Indonesia and an hour ahead of Thailand.
- Hardware maintenance contracts for the equipment we supply.
- The 12-month guarantee covering unlimited support for operating and software issues, and repair or replacement of faulty hardware we supplied.
Support is the thing our longest-standing customers actually talk about, and the support page sets out exactly what it includes.
If you would rather start with the thinking than with a sales conversation, the books are vendor-neutral and name no products, including ours.
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Tell us about your property — what you run now, how many units, and what is failing — and we will tell you what it would take to fix it.
Common questions
Do you supply hardware as well as software?
Yes. We match computer and network hardware to the system, because a property management system running on the wrong hardware is a property management system that does not work. Hardware we supply is covered by the 12-month guarantee.
What is involved in moving from our current system?
Installation, configuration, data migration and training. Installation and training are included with any modular package. Tell us what you are running now and we will tell you what the move involves.
Ready to experience the benefits of Resort Manager for yourself?
Contact us today to schedule a demo or learn more about our software.