Terms of Service
These terms cover the use of this website and, in summary, the basis on which we supply our software and hosted services. Your quotation, order form or contract is the definitive commercial agreement.
Last updated 20 October 2026.
Who we are
This website (resort-manager.com) is operated by Resort Manager Solutions Ltd ("we", "us", "our"), a company registered in England and Wales under company number 17395946, whose registered office is at 128 City Road, London EC1V 2NX, United Kingdom.
We supply Resort Manager, Resort Manager Flex, Resort Manager Hotspot and RM Desk, together called "the services" on this page.
Who these terms apply to
These terms apply to anyone using this website, and in summary to our customers. Where a signed quotation, order form or contract exists between you and us, that document takes precedence over this page for anything it covers.
Using this website
You may browse the site and use its contact and quotation forms to evaluate or buy the services. You agree not to submit false information, not to disrupt the site or its forms, and not to use automated tools to scrape the site or spam the forms.
Quotations and orders
A form sent from this site is an enquiry, not an order. A quotation is valid for the period it states and does not create a contract by itself. A contract exists once you accept a quotation or sign an order form, and the commercial terms in it then apply, including price, term, support and payment.
Software licence
As a customer, you receive a non-exclusive, non-transferable licence to use the services for your own business operations, for the term and at the level set out in your order. You may not resell, sublicense or reverse-engineer the software.
Hosted services
Where we host a service for you, we aim for high availability but do not promise uninterrupted service. Scheduled maintenance and events outside our control, such as hosting or network failures, can cause downtime. Any specific uptime commitment is in your order, not on this page.
Your data
You own the data you put into the services. We process it only to provide the services to you, and for hosted services, to back it up and keep it secure. For data about your guests and customers, you are the controller and we act on your instructions. The Privacy Policy explains how we handle personal data sent to us through this website.
WhatsApp messaging
Some of the services let you send and receive WhatsApp messages from your own WhatsApp Business number. When you use them:
- You connect your own WhatsApp Business Account
- You authorise us to send and receive messages on it for you, through Meta's WhatsApp Business Platform or a messaging provider we use for that purpose.
- You follow WhatsApp's rules
- You agree to the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. You are responsible for the content you send.
- You hold the opt-ins
- You only message people who have agreed to hear from you on WhatsApp, and you honour a request to stop at once.
- Meta carries the messages
- Messages pass through Meta's systems under Meta's own terms. Meta decides whether templates are approved, sets messaging limits and may restrict an account, and we cannot override those decisions.
- Charges are billed in arrears
- Messaging charges are billed after the month they were incurred, as set out in your order. If they stay unpaid after the due date, we may pause sending until they are paid. Messages from your customers continue to reach you meanwhile.
- We may suspend sending
- We may stop sending on your behalf if Meta restricts your account, or if continuing would breach WhatsApp's policies or the law.
You can disconnect your WhatsApp Business Account at any time. The data deletion page explains what happens to the data afterwards.
Liability
Nothing in these terms limits liability where the law does not allow it to be limited. Beyond that, our liability in connection with the site or the services is limited as set out in your order or contract. Where none exists, it is limited to the fees you paid for the service in the twelve months before the claim.
Changes
We may update this page from time to time, and the date above shows the current version. We tell existing customers directly about any material change that affects them.
Governing law
These terms are governed by the laws of England and Wales, without affecting any mandatory consumer or data-protection law that applies to you.
Contact
Questions about these terms: use the contact form.