Data deletion instructions
Some of our services connect to Meta's WhatsApp Business Platform. This page explains what data they receive from it and how to have that data deleted.
Last updated 20 October 2026.
Who we are
These services are supplied by Resort Manager Solutions Ltd, registered in England and Wales under company number 17395946, at 128 City Road, London EC1V 2NX, United Kingdom. The Privacy Policy covers this website, and the Terms of Service cover the services.
What data we receive
For a business that connects its WhatsApp Business Account to one of our services, we receive the account's identifiers, its phone number and display name, and an access token that lets the service send and receive messages for it. The token is stored encrypted.
For a person who messages that business on WhatsApp, the business's service receives the person's WhatsApp number, their WhatsApp profile name, the messages and files they send, and delivery statuses for the replies. We store the number in a protected form, so it cannot be read back from our messaging records on its own. The messages are kept as part of the business's records, as an email to that business would be.
If you messaged a business that uses our services
The business decides what is kept about you and why, so ask the business first. It can erase you from its records, and that removes your WhatsApp number and messages from its messaging records too.
If the business does not respond, or you cannot reach it, use our contact form. Tell us the name of the business and the WhatsApp number you used. We will pass the request to the business and help it carry it out.
If your business connected WhatsApp to one of our services
- Disconnect WhatsApp. In the service's WhatsApp settings, remove the connection. Alternatively, remove our app in Meta Business Suite, under Business settings, then Integrations. Either way, the service stops sending and receiving for your number.
- Ask us to delete the data. Use our contact form, naming your business and the WhatsApp number. We delete the access token, the account identifiers and the messaging records held for that number. Invoices and billing records are kept for as long as the law requires.
We confirm by email once the deletion is complete, normally within 30 days of the request.
Data Meta keeps
Messages also pass through Meta's systems, under Meta's own terms. Deleting data from our services does not delete what Meta holds. To manage that, see WhatsApp's privacy settings and policy.