Privacy Policy
This covers the personal data collected through this website — what we collect, who receives it, how long we keep it, and what you can ask us to do with it.
Last updated 7 September 2026.
Who we are
This website (resort-manager.com) is operated by Resort Manager Solutions Ltd ("we", "us", "our"), a company registered in England and Wales under company number 17395946, whose registered office is at 128 City Road, London EC1V 2NX, United Kingdom. We also publish Resort Manager Hotspot and Resort Manager Flex.
For any question about this policy or about the data we hold on you, use the contact form. It is the only route in, and it is the same one an enquiry takes.
What we collect
We collect only what you choose to give us. Nothing on this site asks you for anything in the background.
The contact form collects your first and last name, your email address, your property's name and where it is, how many rooms it has, and whatever you write in the message field.
The personalised quotation form collects the same, and in addition which product the quotation is for, how many restaurants or outlets the property runs, and which add-ons you are interested in.
Both forms carry a consent tick-box. Ticking it is what permits us to store your enquiry and answer it, and your answer travels with the enquiry rather than being enforced by the page and recorded nowhere.
How we use it
Only to answer your enquiry, prepare a quotation, and keep a record so we can support you if you become a customer. We do not send marketing you did not ask for, and we never sell or trade your information.
Cookies and analytics
We use Google Analytics to understand which pages people read, where they arrive from and roughly which country they are in. We do not run advertising, we do not use Google Signals, and we do not share this data with Google for advertising: advertising storage, ad user data and ad personalisation are switched off permanently. They are not offered in the banner either, because consent for something we do not do would be meaningless.
Analytics is off until you allow it, wherever in the world you are — not only in the EEA. On your first visit a banner asks. If you accept, Google Analytics sets cookies in your browser (_ga and similar) which let it recognise a returning visit and count it as one person rather than two. If you decline, no analytics cookies are set and nothing identifying you is stored on your device; the page view is still counted, without a cookie and without an identifier, which is what makes declining a real choice rather than a button that turns the site off.
Your answer is remembered in your browser's own local storage, not in a cookie, so you are not asked again on every page. To change it, clear this site's stored data in your browser and the banner will ask again.
Alongside that we use Cloudflare Web Analytics, which counts page views and measures how quickly pages load. It is added at the edge rather than by this page, and the banner does not ask about it because there is nothing to ask: it sets no cookies, stores nothing on your device, does not link your visits together and does not build a profile of you. It runs whether or not you allow Google Analytics.
Beyond that we set no cookies. We do not load HubSpot's tracking script, so nothing here follows you around the web. Cloudflare, which sits in front of the site, may set a short-lived cookie to tell a person from automated traffic; that is security, not measurement.
Third parties involved in running this site
- Google Fonts
- typefaces load from Google's servers, which receive your IP address as part of that request.
- Google Analytics
- measures how the site is used, if you allow it. Google receives your IP address and details of the pages you view as part of that.
- HubSpot
- our customer-relationship system. Enquiries from either form are recorded there, with the consent you gave, so that we can respond and follow up.
- Cloudflare
- serves the site, protects the forms and counts page views. A Cloudflare Turnstile check and a small Cloudflare Worker confirm that a submission comes from a person before it reaches HubSpot, and Cloudflare Web Analytics measures traffic and page speed without cookies.
Security
Your enquiry is transmitted over an encrypted connection and is protected by reasonable technical and organisational measures. No method of transmission or storage over the internet is completely secure, and we do not claim otherwise.
How long we keep it
For as long as is reasonably needed to answer you and, if you become a customer, to support that relationship. If your enquiry does not proceed, ask us and we will delete it.
Your rights
Wherever you are based, you can ask us to access, correct or delete the personal data we hold about you, or to withdraw consent, at any time. Use the contact form and we will respond within a reasonable time.
If you are in the United Kingdom or the European Economic Area you may also complain to a supervisory authority. As a UK-registered company, ours is the Information Commissioner's Office.
Data held in Resort Manager itself
This is a different relationship from the one above, and the distinction is worth being plain about.
Resort Manager runs on a server in your own building, not on ours. Every customer is installed that way. The guest names, reservations, folios and identification details held in it sit on your hardware, on your network, under your control. We do not host it, we hold no copy of it, and it is not something we can look into.
That has a consequence for guests. If you stayed at a hotel that uses Resort Manager and you want to know what it holds about you, the hotel is who to ask. They decide what is collected and why, they hold it, and they can answer you directly. We cannot look it up on your behalf, because we do not have it.
The routes by which anything reaches us are ones the property starts:
- Support access
- Supporting the system means being able to see it: an engineer diagnosing a booking will see that booking, and there is no version of support that avoids it. It happens when you ask, on your system, for as long as the job takes.
- Support tickets
- The ticket form inside the software can attach a screenshot of whatever you are looking at. If that screen shows guest details, so does the screenshot — worth knowing before you attach one.
- Diagnostic logging
- The software reports faults to our logging service so we can see problems across the systems we support. It records what failed, where, and in which version. It does not record personal data, and the records have been searched to confirm that.
Add-ons that move data elsewhere — a channel manager such as SiteMinder, an electronic-lock system, a telephone system, a CRM — do so under your contract with that vendor, not ours. We build and support the interface. The relationship, and the data-protection terms that come with it, are between you and them.
Changes to this policy
If we change how we handle personal data, we will update this page and the date above.
Contact
Questions about this policy, or about the data we hold on you: use the contact form.