Hotel and villa management software for Indonesia
Resort Manager runs the day-to-day operation of hotels, resorts and villas — reservations, front desk, housekeeping, billing and point of sale in a single system.
We have a presence in Bali, so the people who support your property understand the market it operates in.
Built for the way Indonesian properties actually operate
Most of the accommodation businesses in Indonesia are not four-hundred-room city hotels. They are villas, small resorts, boutique properties, guesthouses and hostels, often run by lean teams where one person covers reception, another covers housekeeping, and the owner covers everything else on a Sunday.
Software written for large chains assumes a department behind every module. Resort Manager was built for properties that do not have that, which is why its reservations, front desk and housekeeping screens are designed to be learned in an afternoon rather than in a training programme.
Sixteen years, which is the part worth weighing
Some properties have been running Resort Manager for more than sixteen years, and are still running it today.
For a villa operation that matters more than it does for a city hotel. Your inventory, your rates and your housekeeping patterns are unusual, and a system that has been bent to fit them is worth a great deal — right up until the vendor is acquired and development quietly stops. Longevity is the only evidence anyone can offer that this will not happen to you.
What that costs to leave, and when leaving is the right call anyway, is set out on changing your property management system.
Villas are not just small hotels
A villa operation — and a homestay, a guest house or a serviced apartment — has problems a room-based system handles badly. Units differ from one another rather than coming in three standard categories. Guests book the whole property, not a room type. Housekeeping turnarounds are longer and scheduled differently. Rates move with season and length of stay in ways a simple per-night grid does not express well.
Resort Manager handles mixed unit types as a matter of course, which is the same reason it suits resorts with a mix of rooms, bungalows and villas on one site.
One channel manager, every channel
Resort Manager connects to your online distribution through a channel manager — primarily SiteMinder — rather than integrating with each online travel agent separately.
That is a deliberate design choice and it is worth understanding before you compare systems. It means availability, rates and reservations synchronise across your OTAs through one connection you can reason about, instead of a dozen point-to-point integrations that each fail in their own way. The distribution page explains what that means in practice.
More than rooms
Resorts and villa operations earn from more than accommodation. Resort Manager includes point of sale, so restaurant, bar and spa charges reach the guest folio rather than sitting in a separate till, and the market list and purchasing modules cover the supply side that food and beverage operations depend on.
If your reporting only shows room revenue, it is showing you about half of your business.
Working in Indonesia
- The whole system, and this website, are available in Bahasa Indonesia.
- Multi-currency handling and a currency exchange rate interface, for properties taking payment in more than one currency.
- A team in Bali — not a support queue in another timezone that opens after your busiest hours have finished. More about us, including an independent account from an engineer who implemented Resort Manager at a Philippines resort.
What to ask any vendor, including us
Buying a property management system is a decision you live with for years, so the questions that matter are the boring ones:
- What happens on the day something breaks, and who actually answers?
- How long does it take to train someone who has never used it?
- What does the data migration from your current system involve?
- Which channel manager does it connect through, and who owns that relationship?
- Does it handle your real unit mix, or only standard room types?
We would rather you asked those than took a feature list at face value. Tell us about your property and we will give you straight answers about whether Resort Manager fits it.
Common questions
What is the best property management system for a small resort in Bali with villas and a restaurant?
The honest answer is that it depends on your unit mix and how much of your revenue is not rooms. Resort Manager suits that shape specifically: mixed unit types are normal rather than a special case, and point of sale is in the same system, so the restaurant reaches the guest folio instead of a separate till. We are in Bali, so you can ask us directly. Tell us about your property.
Is Resort Manager available in Bahasa Indonesia?
Yes. The system and this website are both available in Bahasa Indonesia.
Do you have anyone in Indonesia?
Yes — we have a presence in Bali, so support runs in much the same working hours as the properties we serve here.
Can it handle a villa operation rather than a hotel?
Yes. Mixed and non-standard unit types are a normal case, not a special one, which is what villa operations usually need and rarely get.
Ready to experience the benefits of Resort Manager for yourself?
Contact us today to schedule a demo or learn more about our software.