Hotel management software for hotels and resorts in Thailand
Resort Manager runs reservations, front desk, housekeeping, billing and point of sale for hotels, resorts and villas — including properties on Koh Samui.
Some properties have been running it for more than sixteen years, and still are.
Properties in Thailand already run on it
The most useful thing we can tell you is not a feature list. It is that Code Hotel on Koh Samui replaced one of the three largest property management systems with Resort Manager, and said publicly why: support they could actually reach, and a price that made sense for a property of their size.
Their Hotel Director's words are on our home page, unedited. Maekok River Village is there too. We would rather point you at named customers than at adjectives.
Sixteen years, and what that tells you about switching
Some properties have been running Resort Manager for more than sixteen years, and are still running it today.
That is the same fact as the two stories above, seen from the other end. Changing system is disruptive enough that nobody does it lightly — Code Hotel put up with support they were extremely disappointed by for three years before moving — so a system people stay on for sixteen is telling you something a feature comparison cannot.
If you are weighing that decision now, changing your property management system sets out what it actually involves, including when we would tell you not to bother.
What a Thai property tends to need
Thailand's accommodation market runs on international arrivals booked through online channels, across properties of every size — Bangkok city hotels, beach resorts on Phuket and Koh Samui, boutique places in Chiang Mai, and guesthouses and small resorts through Krabi and Pattaya. Three things follow from that.
Rates and availability move constantly. If your inventory is not synchronised across channels in real time, you are choosing between overbooking and selling less than you have.
Teams are lean and seasonal. Software that needs a fortnight of training is software that stops working the first time a trained person leaves.
Guests spend beyond the room. Restaurant, bar, spa and activities are a large part of a resort's revenue, and they need to reach the guest folio automatically rather than through handwritten chits.
Resort Manager was built around those three facts rather than around a corporate feature checklist.
Distribution through one connection
Resort Manager connects to your online channels through a channel manager — primarily SiteMinder — rather than integrating with each online travel agent directly.
One connection to understand, one relationship to manage, and availability that stays consistent across every channel you sell through. The distribution page sets out what that does and does not include.
Rooms, bungalows and villas in one system
Plenty of Thai properties are not a single building of identical rooms. A beach resort may sell standard rooms, pool villas and bungalows on the same site, each with its own rates, housekeeping pattern and availability — and the same is true of a boutique hotel with a handful of suites, or a guest house that has added serviced apartments.
Resort Manager treats mixed unit types as normal rather than as a special case, which is the same capability that makes it suit villa operations.
Working in Thai
Our office hours are Bali time, UTC+8 — one hour ahead of Thailand, so our working day and yours are effectively the same one. Who we are.
The system and this website are both available in Thai. That matters for the people using the software every day at reception and in housekeeping, who are not necessarily the people who chose it.
The questions worth asking
Before you shortlist anything, ask every vendor:
- Who answers when something goes wrong during high season, and how fast?
- How long does it take to train a new receptionist from scratch?
- What is involved in migrating from the system you have now?
- Which channel manager does it work through?
- Does it handle your actual mix of rooms, villas and bungalows?
Tell us about your property and we will tell you honestly whether Resort Manager is a good fit for it.
Common questions
Is Resort Manager available in Thai?
Yes. The system and this website are both available in Thai.
We run a small resort in Thailand on spreadsheets. What should we move to?
Whatever you choose, the question that decides it is not the feature list -- it is who answers when something breaks in high season, and what the migration involves. Two Thai properties have written publicly about making exactly that move: Code Hotel on Koh Samui and Maekok River Village. Their reasons were support and upgrade cost, not features.
Are there properties in Thailand using it?
Yes, and two of them have said so publicly — Code Hotel on Koh Samui and Maekok River Village.
Can we move from our current system mid-season?
It is possible but rarely wise. Migration involves data, configuration and training, and high season is the worst time to be learning anything. Talk to us about timing before you commit to a date.
Ready to experience the benefits of Resort Manager for yourself?
Contact us today to schedule a demo or learn more about our software.